Document
Intercultural Management in the Hospitality Industry: Focus on the Staff Orientation Program
Rattachements
Type de travail universitaire
Mémoire
Formation
Master Tourism, Hospitality and Food Studies (THFS)
Niveau
Master 2
Année de réalisation
Auteur
Auteur du document
Carla MERCADIER
Travaux
Résumé
As the hospitality industry becomes increasingly multicultural, organizations face the challenge of integrating employees from diverse cultural backgrounds while maintaining a collaboration. Staff orientation programs play an essential role in equipping both managers and employees with tools to navigate cultural differences effectively. This dissertation investigates intercultural management within these programs, focusing on how it facilitates relationships between local managers and foreign employees. Using the Attitude Group, more precisely the Hotel Zilwa Attitude as a case study, the research highlights how orientation programs combined with ongoing support reduce communication gaps and improve team cohesion. By demonstrating the advantages of intercultural management in staff induction, this thesis provides practical recommendations and insights for hospitality companies seeking to improve inclusion, communication, and workforce effectiveness in increasingly diverse workplaces.